1. Introduction
Welcome to scalingby.ai ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our AI implementation, automation, and consulting services.
2. Information We Collect
- Personal Data You Provide: Name, business email address, phone number, company name, billing details, and project requirements submitted via forms, onboarding calls, or direct communications.
- Technical & Usage Data: IP address, browser type, device details, operating system, and website interaction metrics collected automatically through cookies and tracking technologies.
- Client Data & Inputs: Data, CRM logs, audio recordings, transcripts, or operational documents provided by you to configure and train custom AI workflows, voice agents, and automation systems.
3. How We Use Your Information
- To provide, operate, and maintain our AI agency services and custom automation deployments.
- To communicate regarding project updates, strategy sessions, technical support, and administrative notices.
- To train, optimize, and fine-tune internal models or workflow templates (strictly utilizing anonymized or aggregated data unless explicit written consent is given).
- To comply with legal obligations and enforce our terms and conditions.
4. Disclosure of Your Information
We do not sell or rent your personal information. We may share your data with trusted third-party service providers and foundational AI infrastructure partners (e.g., cloud hosting, LLM API providers, communication gateways) strictly necessary to deliver our services, under rigorous data protection obligations.
5. Data Security
We implement robust technical and organizational security measures—including encryption, role-based access control, and secure containerization—to protect your data against unauthorized access, alteration, or disclosure.
6. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please reach out to us at [email protected].