Built for Melbourne and Ranges tree services

Never Miss a Melbourne Tree Job Call While You're Up the Tree.

From the leafy inner east to the Dandenong and Yarra Ranges, Melbourne callers want a person on the line and a time for the quote. Your AI receptionist answers in seconds, gets the address and what needs doing, and books the visit while you keep working.

Emergency jobs go straight to a real person.

Quote visits booked while the caller is still on the line.

Happy customers get asked for a Google review.

Hear It Handle a Tree Job Call

Ring the live arborist line like a customer with a leaning gum over the shed. Ask for a quote, report a branch through the fence, then try to trip it up. Thirty seconds on the phone tells you more than any web page can.

Hear the Live Arborist Demo

Free. Takes about a minute.

Melbourne's big storms hit the Ranges first, and the calls follow

In June 2021 a south-easterly storm brought winds of up to 100 km/h to the Yarra Ranges. The SES took nearly 4,400 calls across Victoria, including more than 650 in the Yarra Ranges, and over 10,000 homes lost power, with Mount Dandenong, Kalorama, Healesville, Lilydale, Mooroolbark and Croydon among the areas affected, according to the Star Mail.

After a storm like that, every arborist in the area is booked out within hours. The ones who answer the phone, collect the details and give people a time are the ones who get the work.

What happens on every call

Answers in seconds

Callers get a real conversation straight away, so they stop ringing around.

Handles emergencies properly

If a call meets your definition of an emergency, such as a tree through a roof or blocking the only way out, it is put straight through to a real person. If nobody can pick up, both sides get a text with each other's contact details so you can talk and arrange what needs to happen, without the caller waiting on voicemail.

Books the quote visit

It checks your calendar while the caller is on the line and locks in a time, so the job is booked before a competitor rings back.

Melbourne's tree rules change with the council

Victoria doesn't have one set of rules for trees on private land. Each council's planning scheme and local laws differ, which is why callers get conflicting answers from neighbours. This is general information, not legal advice.

✓Planning schemes can protect trees through overlays such as the Vegetation Protection Overlay, Significant Landscape Overlay, Environmental Significance Overlay, Heritage Overlay and Neighbourhood Character Overlay. Where one applies, you generally need a permit to remove or lop the tree unless an exemption applies.

✓Some councils add their own local laws. Boroondara's Tree Protection Local Law needs a permit to remove or prune protected canopy trees, and permits last 12 months. Frankston protects trees with a trunk circumference over 100 cm, and pruning more than a third of the canopy needs a permit. Port Phillip requires a significant tree permit on top of any planning permit.

✓For a single tree, some councils offer a faster process (VicSmart), and some will ask for an arborist's report. Councils do enforce, and under Boroondara's local law an owner can be liable even if someone else did the work.

So the first thing it captures is where the tree is

Because the rules depend on which council the tree sits in, your receptionist can be set up to record the full address and suburb on every call, along with the tree's size and species if the caller knows them, how close it is to the house and whether it's dead or dangerous. You'll know which council's rules apply before you arrive for the quote.

Then it helps you get found on Google Maps

After a job is finished, a short, polite request goes to the customer with a direct link to your Google profile, so reviews come in as a routine part of the work. We only ever ask real customers and we never write or buy reviews.

Want the full picture on reviews for tree services? Read our guide to Google reviews for Melbourne arborists.

Common questions from Melbourne arborists

Does it know which council a job is in?

It captures the full address and suburb on every call, which tells you straight away which council's rules are likely to apply before you visit.

Can it cope with a storm surge in the Ranges?

It answers whenever the phone rings. Emergency jobs go into your emergency flow, and everything else is lined up in your quote queue so you can work through it in order once the storm has passed.

What happens with an emergency like a tree through a roof?

Does it cover the whole of Melbourne?

Yes. Your service area is set up around the suburbs and regions you actually work in, from the inner suburbs out to the Ranges, and it politely handles callers outside it.

How does it help me show up when people search for an arborist in Melbourne?

After a job, it can send the customer a polite message with a direct link to your Google profile. Reviews from real customers are a big part of how Google Maps results are ranked, and our guide explains how.